RETURNS & EXCHANGE
Return & Exchange Policy:
Customer satisfaction is our goal. If you are not satisfied with your purchase, you may apply for return/exchange within 3 days of delivery as per following Terms & Conditions:
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If a wrong, faulty, damaged product is delivered, notify us within 24 hours of shipment receiving along with photographic evidence of product and packaging.
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The product that is being returned by the customer must be unused, complete, tagged and intact. Product and product packing should be unblemished and in its original condition.
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In Following Cases returns will not be acceptable:
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Return request is made outside the specified time frame.
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Product is damaged because of use; product is tempered or any thing missing from the package or packing is not in original condition.
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Item sold on sale/discount cannot be returned.
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For bulky items, if any part damage during transportation we will only replace that part whole product will not be exchange.
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Products which are required assembling (treadmill, elliptical, Bikes, Gym, Benches, TT Tables etc.)
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Products which are customized (i.e., Racket with stringing) on customer request.
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Products which are not regular products and arranged on customer special request.
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Products that are not purchased from GremlinSports.com
Courier cost of return/exchange item will be borne by the customer. In case the item is received damaged or the size you ordered is not the size you received; Gremlin will cover the return shipment charges by picking the goods up from your given address through courier.
Procedure for Return & Exchange:
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For return or exchange of your purchased item please email at info@gremlinsports.com along with Your order number, photographic evidence of product and packaging. We will get back to you within next 24-48hours on working days (Monday to Saturday).
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Our customer support team will check if your return/exchange request is according to company "Return & Exchange Policy" and will send you return/exchange form in which all the details instruction to return/exchange products will be included.
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Customer will fill up the return/exchange form and put it into the package & dispatch us the product in the same packing as received and notify us the courier tracking no.
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Upon receiving of product our quality check team will inspect the product condition if they find product according to "Return & Exchange Policy", we will process customer return/exchange request.
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If customer required sending more amount for exchanging products, shipment will be dispatched after receiving the difference amount.
Refund for approved Returns:
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Customer will be eligible for refund after the product has been returned and accepted for return as per "Return & Exchange Policy".
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We will refund amount within 10 working days from the time we receive the returned goods.
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Refund amount will be issued after deducting Bank Charges and shipping charges.
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If order was shipped on “Free Shipping” basis shipping charges will be deducted from refund amount.
Refund for Cancelled Orders (Before Dispatch):
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We will refund amount within 10 working days from the date of cancellation of your order.
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Refund amount will be issued after deducting Bank Charges.